HVAC Forensics

Donan’s full-time HVAC Technicians are trained and certified using a program developed by mechanical and electrical engineers to diagnose the cause of failure in heating and cooling systems. Our technicians have the expertise and equipment to investigate units in residential, commercial and industrial environments. When destructive testing is required for accurate diagnosis, we can often perform the testing on-site, which allows us to quickly deliver a conclusive report to clients.

All reports indicate which component failed, the cause of failure and a cost estimate for repair or replacement. They are peer reviewed for technical accuracy and delivered to your inbox within 24 hours of the site visit.

NEW! Contractor Estimate Reviews provide an assessment of a contractor report or invoice and include expert opinion on the accuracy of the reported cause of failure and repair and replacement recommendations.

HVAC Forensics

Donan’s full-time HVAC Technicians are trained and certified using a program developed by mechanical and electrical engineers to diagnose the cause of failure in heating and cooling systems. Our technicians have the expertise and equipment to investigate units in residential, commercial and industrial environments. When destructive testing is required for accurate diagnosis, we can often perform the testing on-site, which allows us to quickly deliver a conclusive report to clients.

All reports indicate which component failed, the cause of failure and a cost estimate for repair or replacement. They are peer reviewed for technical accuracy and delivered to your inbox within 24 hours of the site visit.

NEW! Contractor Estimate Reviews provide an assessment of a contractor report or invoice and include expert opinion on the accuracy of the reported cause of failure and repair and replacement recommendations.

Representative Capabilities


COMMERCIAL:

Large RTUs (10 ton or larger)
Chillers, Cooling Towers
Make-Up Air Systems
Pool Dehumidification
Equipment Walk-In
Coolers/Freezers (Refrigeration Equipment) Ice Makers, Make Tables
Geothermal Systems
Boilers – All Fuel Types
Energy Management Control System

RESIDENTIAL:

Flooding
Freezing
Hail
Improper Installation
Improper Maintenance
Lightning/Power Surge
Mechanical Failure
Vandalism
Wear and Tear
Windborne Objects

BUILDING STRUCTURES:

Hotels
Restaurants
Hospitals
Churches
Warehouses
Industrial Complexes
Single-Family Homes
Strip Malls

PERILS:

Although lightning and hail are the primary reported losses in HVAC claims, our experts commonly investigate a wide range of potential loss types:
Flooding
Freezing
Hail
Improper Installation
Improper Maintenance
Lightning/Power Surge
Mechanical Failure
Vandalism
Wear and Tear
Windborne Objects

Fixed Price Investigations


Individual HVAC claims may not seem significant, but over time those loss costs add up. Fortunately, Donan offers field investigations of residential and commercial HVAC units at reasonable fixed prices.

Our reports and photographs are delivered via email within 24 hours of the site visit and they are also available on Donan’s Customer Portal.(link)

DESTRUCTIVE TESTING OPTION

This two-hour process is necessary to accurately determine cause of failure in approximately one-third of investigations. Signed permission from the property owner is obtained prior to testing. With this option, the compressor is removed.

HVAC HAIL INVESTIGATION

Testing is performed to determine if bent condenser fins are affecting the efficiency/ capacity of the system and whether the unit can be repaired.

HVAC FORENSICS COVERAGE MAP

HVAC FORENSICS COVERAGE MAP