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DONAN Awarded Stevie for Customer Service Department of the Year

 

Media Contact: Raluca Loher, DONAN Marketing Director, [email protected] or 800-482-5611 ext. 2061.

Louisville, KY (March 7, 2016) – We are pleased to announce that Donan Client Services has received a Bronze Stevie Award in the area of Sales & Customer Service for Customer Service Department of the Year. The 2016 awards gala and presentations were held in Las Vegas, NV on Friday, March 4, 2016. This is a great acknowledgement from an independent third party that the accomplishments of Donan’s Client Service department are substantial as they have worked to reinvent themselves as a team over the past several years.

Kevin Abell, director of sales for Donan, said, “I’m very proud of this accomplishment. Our client service team is doing amazing things as we move toward being the best customer service team anywhere. Our ultimate goal is to be a strategic differentiator for the firm and our customers and I feel we are well on our way to achieving that goal.”

Donan recently launched a new and improved customer portal aimed at increasing transparency and ease of project submissions.  Customer-focused innovations together with internal efforts to build a strong client service department are evidence of the firm’s focus on creating an unmatched customer experience.  “This is yet another testimony that Donan’s commitment to customer service drives everything we do, and we were delighted to join other customer-centered nominees on a national stage at the awards gala,” Abell added. “Congratulations to all Donan Client Service Representatives and Client Service leaders for this amazing accomplishment.”

 

DONAN Client Services Vision

“We aspire to be the service department our customers brag about – internal and external.

Donan Client Services Foundational Principles

Appreciation
Transparency
Quality
Knowledge
Teamwork

 

About the Stevie Awards

Michael P. Gallagher, an American businessman, conceived the Stevie Awards as a way to “restore public confidence and investor trust” after the Enron scandal in 2001. Gallagher left his job in 2001 and founded American Business Awards to administer the Stevie’s. The first Stevie’s were awarded in 48 categories in April 2003 and judged by a panel including Rich Karlgaard, the editor of Forbes magazine and Richard Klimoski, Dean of the School of Management at George Mason University.

The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.

Stevie Award judges include many of the world’s most respected executives, entrepreneurs, innovators, and business educators. By being nominated, Donan joins an impressive list of past Stevie Award winners including Acer Inc., Apple, BASF, BT, Ford Motor Company, ING, Procter & Gamble, Roche Group, and Samsung, among many others.

 

About DONAN

Donan is a full-service, world class, forensic investigation firm with offices throughout the United States.  Their services include forensic engineering, fire investigation, component testing and HVAC investigation.
Since 1947, Donan’s expert investigators have utilized a rewind approach to research incidents, reconstruct events and reveal causes.  Their mission is to provide conclusive, unbiased and accurate forensic investigation services with the fastest turnaround time and best customer service in the industry.

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